Copley Square Hotel, a FOUND Hotel

Stayed here before the blizzard to be able to get to work (hospital). Team was great- appreciate their work throughout the storm. They were definitely dealing with some difficult patrons from things I overheard and were handling everything professionally. Room was clean and bedding was very comfortable. Thank you!

I'm writing to highlight how this hotel operates its business with integrity. I couldn't stay due to a cancelled flight. They could have charged me the full amount per the policy I'd accepted, but instead, they issued a 100% refund. I just had to call and explain my situation. It felt so honest and understanding that I had to share. It's refreshing to know good companies still prioritize values over pure profit.

The first thing to say it’s that the personnel is 10/10. Everyone we interacted to was very friendly and professional. We had a couple of issues during our stay but the front desk team and the manager did all their best to solve them, and because of this we left the place very pleased and I’d go back again. Rooms are nice, mine was corner with 2 windows in the 3rd floor and very silent. Cleaning was profesional, beds were extremely comfortable and the location is perfect with Logan Express bus very near, two T stops within minutes and the prudential center crossing the street. They have a room with coffee for free 24/7 and some vending machines. They put bottled water every day in rooms at cleaning. I’d stay there again and I recommend this place.

I had a wonderful stay at the Copley Square Hotel, and one of the biggest advantages is its excellent location. The hotel is perfectly situated in the heart of Boston, making it incredibly convenient for both sightseeing and relaxing city walks. It is just steps away from the Boston Public Library and very close to the Public Garden, which was lovely to visit, especially for peaceful strolls. Newbury Street is right nearby, offering great shopping, dining, and café options, and the Prudential Center is also within easy walking distance. The rooms were cozy, comfortable, and very clean. While not overly large, they were thoughtfully arranged and had everything needed for a pleasant stay. I also appreciated the calm and welcoming atmosphere of the hotel. Despite being in such a central location, the room felt quiet and relaxing after a long day of exploring the city. The bed was comfortable, and the cleanliness of both the room and bathroom stood out. Overall, Copley Square Hotel is a great choice for travelers looking for a clean, cozy stay in an unbeatable location. With easy access to major attractions, public transport, shopping, and dining, it offers excellent value. I would happily stay here again on my next visit to Boston.

I had an amazing stay at this hotel. From the checking to the check out, the attention of the team was amazing and the service experience was above and beyond of what I have received in other places. Kudos to Manager Claudia for handling at last minute situation with kindness and grace. Thank you and will stay again here

It was an excellent stay! The hotel is near of a bunch of touristic sites (you can reach them by walking). Maybe the room was a little bit small, but the bed was confortable. If i have to come back to Boston, i will stay at this hotel without a doubt.

⭐⭐⭐⭐⭐ Outstanding Service from an Exceptional Team I cannot say enough great things about the service at this hotel—it was truly top-tier from start to finish. What made the experience exceptional was the people. Ben, the manager, sets the standard for what hospitality should be. He was professional, attentive, and genuinely cared about making sure every detail of our stay was perfect. You can tell he leads by example, and it shows throughout the entire property. Claudia and Joanna, the assistant managers, were absolutely amazing. They were warm, welcoming, and incredibly responsive. No matter the request, they handled everything with grace, efficiency, and a smile. Their positive energy and attention to detail made us feel truly valued as guests. A huge shout-out as well to Maria, the housekeeping manager. The cleanliness and care put into the rooms and common areas were impeccable. It’s clear she runs a tight ship and takes great pride in her work—everything was spotless and well maintained. This team went above and beyond in every way. It wasn’t just a stay—it was an experience. Exceptional service like this is rare, and it’s the reason I will absolutely be coming back and recommending this hotel to everyone I know. Thank you to Ben, Claudia, Joanna, and Maria for making the stay unforgettable.

The front desk and general staff are extremely nice and helpful. The hotel is beautiful if not a slight bit outdated. The rooms are a very good size especially for a city. Coming here with a group taking several rooms some rooms were very cold and others very warm. However the ballroom where the event was held was absolutely beautiful. Overall it was a good experience and the location is excellent.